SHIPPING & RETURNS
- Shipping & Delivery
- Urban Boulder provides free domestic shipping for Products that are sent and delivered within the United States (including Alaska and Hawaii). Urban Boulder also provides free international shipping for Products that are sent outside of the United States on Product orders of over five hundred U.S. dollars ($500). For international shipping of Products for orders equal to or less than five hundred dollars, you will be charged for the cost of shipping. For international shipping of Products, regardless of the value of the order, you will be responsible for the payment of all related taxes and duties.
- Do you ship internationally?
- Yes, we ship globally to almost every country in the world. All orders over $500 USD are shipped free of charge. You will just need to pay for the duty and taxes.
- Who do you ship with?
- We ship with UPS. They can accommodate our need to ship to anywhere in the world and ensure the precious piece you have purchased will arrive safe and sound.
- Return Policy
In order to return a Product, you must take photos of the Product and packaging, and email it to us with: (i) your name and address, (ii) the reason for the return, and (iii) the original order number at returns@urbanboulder.com. The Product must be in new and saleable condition, without any marks, and inside the original packaging, unless it was damaged during shipment to you. Please specify in your email if the Product was damaged during shipment to you. Once we receive your email and photo(s) and upon our approval of the return, we will email you a return shipping label. PLEASE NOTE EARRINGS MAY NOT BE RETURNED.
The Product must be sent via UPS either using the box it was sent in or a similar UPS box and, in all cases, encased with bubble wrap or the like. You are responsible for all expenses related to the return of the Product, unless the return is due to damage caused to the Product during shipment to you.
Products will be returned for full refunds if returned in saleable condition, according to the terms of this section, within twenty-one (21) days of purchase and accompanied by a sales receipt. In such cases, a refund will be made to you upon request if payment has been received. Gift recipients are entitled to a nonrefundable merchandise credit. To return or exchange your gift selection, please follow the instructions included with your package.
